How long does my order take to ship?

4-10 business days to ship depending on locations

Do you offer international shipping? 

Yes, we do offer international shipping. However, it can take longer to ship depending on location.

Are there any items that cannot be returned?

Yes, plushie merchandise is not returnable. For hygiene and safety reasons, all plushies are considered final sale and cannot be returned or exchanged once purchased. Please ensure that you review your order carefully before completing your purchase.

How do I initiate a return?

To initiate a return, please contact our customer service team within 14 days of receiving your order. They will provide you with a return authorization and instructions on how to send your items back.

Who is responsible for return shipping costs?

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. In that case, we will cover the return shipping fees.

When will I receive my refund?

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive the correct item or a replacement.

Can I exchange an item?

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

If you have any further questions or concerns about shipping and returns, please don’t hesitate to reach out to our customer service team for assistance. We’re here to help!